The last few years in the workplace have seen a “the tech revolution”, and the pandemic has accelerated the changes that were already taking place.
Offices are going paperless, meetings are moving from in person to online and the new technology has made working from home possible in many occupations. As communication and document management become increasingly computerised, companies are also looking for similar tech-related efficiencies elsewhere.
During the multiple lockdowns, there was a marked increase in using artificial intelligence (AI) for interviews. Candidates found themselves answering pre-recorded questions to blank screens and their CV’s were increasingly sifted through algorithms before being seen by any HR professional or hiring manager.
Virtual reality (VR) and facial recognition have taken this process even further. Algorithms can judge not only a candidate’s answer, but their tone and general demeanour as well. VR headsets have even been used to simulate virtual work environments.
However, despite the increasing reliance on technology in the workplace, AI has its limits. Employers still require human input, as relying on AI alone is not always possible. This is particularly true when judging subjective or technical skills e.g. a makeup artist’s technical skill, as was the case for Estée Lauder.
More importantly, employers need to be able to justify their decisions. This is not merely good business practice; it is essential if employers are going to...
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