SINGAPORE - A beauty salon chain that made false claims about price savings on its services and health benefits from treatments has been issued a warning and made to remove such promotional materials from its premises, following persistent complaints from consumers.
Besides the unsubstantiated claims, some Salon One outlets were also found to have engaged in pressure selling tactics.
The Competition and Consumer Commission of Singapore (CCCS) said on Thursday that the chain engaged in such unfair practices between October 2017 and August 2022.
The chain has eight outlets islandwide in heartland areas including Ang Mo Kio, Bukit Batok, Bukit Panjang, Clementi, Marine Parade, Pasir Ris and Tampines. It provides services such as hairdressing, hair treatments and facials.
Altogether, 95 complaints were made to the Consumers Association of Singapore (Case) against Salon One.
CCCS said that the chain made unsubstantiated representations on their treatments, such as a herbal head spa that they claimed was able to prevent Alzheimer’s disease, brain stroke, cerebral infarction, cerebral thrombosis and cerebral haemorrhage, as well as enhance memory.
“Such representations were also made to certain consumers who were not able to reasonably ascertain if the claimed efficacy and health benefits of the treatments existed,” said CCCS, who engaged a medical expert to verify the efficacy of the claims.
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