Five years ago, Joe Walsh struggled with the number of people leaving the employ of small business software provider Thryv Holdings, where he has served as CEO since 2014. Many employees grumbled about the 45-minute commute to the public company’s Dallas, Texas, headquarters, their eyes open for better job opportunities elsewhere. “I remember saying to our CFO that if I had a nickel for every employee exit, I’d have a heck of a lot of nickels,” said Walsh.
Then, in early 2020, the pandemic struck and Thryv’s 3,000 employees were sent home to work. Their grinding commute ended, as it did for millions of other workers across the world. In May of that year, Walsh made a momentous decision. “I pulled the trigger on a work-from-anywhere model, and it created this profound sense of personal joy across the workforce,” he said.
The employee exits stopped, despite a war for talent that recruiters maintain is the worst they’ve ever seen. While Walsh cited other factors in his ability to hold onto crucial skillsets and add to this talent base, including a digital transformation making work more efficient, upskilling and reskilling opportunities, and worthwhile contributions helping small businesses survive the pandemic’s impact, people who were happy in their work and life made the biggest difference.
“The money we’re saving in reducing our real estate footprint by letting employees work where they want is being directed to create more fun and compelling social interactions when...
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