News Student Voice Students as Customers Across Campus
When making decisions about whether employees’ jobs could be done remotely or under a hybrid arrangement, college and university officials may not realize that most students don’t expect or feel they need in-person staff.
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What is the future of higher ed?
What is the future of work in the U.S.?
What is the future of work within higher ed?
College and university officials are grappling with big questions like these, “trying to figure out what our new reality looks like,” says Jay Stephens, vice president for human capital services at Kansas State University and chair of the executive committee of CUPA-HR, the association of college and university human resources leaders.
Although many campus departments managed to function fully remotely during the unprecedented medical emergency in spring 2020, “now we’re mainly sort of in this post-COVID period,” Stephens says. An estimated 60 to 70 percent of his unit’s employees are hybrid or fully remote now; “pre-COVID, that was zero. We didn’t even think about it.”
As institutional teams mull over how best to navigate current and prospective employees’ desires for flexibility in work location and hours, there seems to be agreement that student needs should be central to decision-making about departments and individual employees.
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