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Terrified Ukrainians desperate to flee to Britain ‘asked to wait’ by Home Office... - The Sun
TERRIFIED Ukrainian families desperate to flee to Britain are being “asked to wait” by relocation scheme call centre staff, a whistleblower revealed last night.
A Government helpline is taking 2,000 calls a day from sponsors and victims of war begging for updates on visa applications.
But the Home Office’s UK Visas and Immigration division — which runs the Homes for Ukraine refugee scheme — has instructed swamped agents to fob them off.
Only 15 staff members work each weekday, 8am to 8pm — despite the helpline being advertised as “24/7”.
One man rang 27 times in one day pleading for information.
The whistleblower told The Sun: “The call centre was meant to just be helping these poor people with their application forms — but that’s not happened.
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“In reality, we’re just answering calls from people and telling them to wait for someone to get in touch. It’s utter chaos and it’s just getting worse.”
The call centre is outsourced by the Home Office to contractors Teleperformance.
In one email from the UKVI’s management team — seen by The Sun — bosses state “general progress-chasing enquiries shouldn’t be coming through” to an escalation team which would speed them up.
They add: “As it stands we just need to ask them to wait.”
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Read Full Story: https://www.thesun.co.uk/news/18178298/ukrainians-home-office-refugee-chaos/