German newspaper Handelsblatt claims that an unnamed informant handed over 100 GB of internal Tesla data with thousands of customer complaints that were allegedly swept under the rug by the company.
“The data paints the picture of an electric car pioneer who seems to have far greater technological problems than previously known,” wrote the outlet’s editor-in-chief, in a separate letter, explaining the decision to release the documents. “With its Autopilot, for example. The Tesla files contain thousands of reports about complications with the driver assistance systems. Complaints of Tesla vehicles suddenly braking at full speed. Or accelerate suddenly,”
The outlet reports that the files it received contain more than 2,400 customer complaints relating to sudden acceleration, 1,500 relating to unintended braking, and more than 1,000 to crashes. In a table of incidents where driver assistance technologies were involved, there are more than 3,000 entries.
Read: Tesla’s Reputation In The U.S. Takes A Beating While Ford And GM Improve Year-Over-Year
Most of the incidents stem from the U.S., which is hardly a surprise since this is the automaker’s largest market by volume. However, included in the leaked files are complaints from Europe and Asia, as well.
Perhaps more concerning than the incidents themselves is Tesla’s response to them. In the six months between receiving the documents and publishing them, Handelsblatt was able to get in touch with owners who claimed that the...
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