Artificial intelligence is fundamentally changing the workplace, driven by rapid technological advances and widespread, albeit inconsistent, adoption across businesses. While some employers are still experimenting, often using AI to assist with research, draft emails, or manage calendars, others are already strategically embedding AI into end-to-end workflows, seeking competitive advantages through enhanced service delivery and cost savings. These early adopters are using AI to steal a march on the competition.
The power of AI can be illustrated by driverless technology. If one vehicle narrowly avoids a crash, every vehicle in the network can learn from that event, unlike humans whose learning is typically limited to personal experience or small groups. Indeed, it has been suggested that a particular make of driverless car has only crashed when operated by a human. Extrapolated to the workplace, this ability for AI to “learn once, apply everywhere” suggests transformative potential for operational efficiency, compliance, and even behaviour management.
Predictions vary, but some suggest AI will materially impact over 70% of job roles, potentially displacing up to 30% of the workforce in the near term. Entry-level roles are already being affected, and this trend is likely to accelerate. While roles may change or disappear, it’s essential to remember that new opportunities will also emerge, often in ways we cannot yet predict. Historically, technological disruption has given...
When examiners don’t get veterans’ records, bad decisions aren’t a mistake—they’re a systemic failure. In a blistering oversight hearing this week, members of Congress openly questioned whether th...