I currently work at a fast-casual restaurant on the Las Vegas Strip. I have worked at the company for three years. I work at the busiest outlet of this restaurant in the world. During the slow winter months, this restaurant makes an average of $130,000 a week. During the summer months, we make twice that amount.
Obviously, all restaurant workers are underpaid and overworked, especially when it’s 2 a.m. and the clubs let out. Now what seems like a busy night gets worse. You’re required to take tables no matter the size of the party. A party can be 4 to 25 persons. When a gratuity is not included in the bill, some parties just don’t tip. They are either too intoxicated with drugs or alcohol to even think about it.
We run our shift with no service assistance, one cook, sometimes two servers and a manager. The graveyard shift is the most understaffed shift. Financially, some nights are not even worth it. How can I raise the issue in the company to include a gratuity?
Stressed-Out Server
I redacted the name of your restaurant from your letter, but a cursory search shows that other franchisees in the chain have had issues underpaying staff. There is power in numbers. Enlist your other servers to put together a letter to your manager to include a gratuity option in the bill for parties of six or more.
Your manager could refer you to...
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