FAIRVIEW HEIGHTS — Denali Group, Inc., an Alaskan transportation company, has agreed to pay $3.5 million to settle allegations that it violated the False Claims Act by submitting false customer satisfaction surveys while impersonating U.S. Department of War and Coast Guard personnel. The fraudulent activity reportedly took place between January 2015 and March 2019.
Denali participated in the Defense Personal Property Program (DP3), which provides moving and storage services to Department of War (formerly Department of Defense) and Coast Guard members. The program, administered by the United States Transportation Command at Scott Air Force Base, Illinois, awards shipments to transportation providers based largely on customer satisfaction survey scores completed by service members or their households.
According to the allegations, Denali employees used call spoofing applications to mask their phone numbers and impersonated military personnel during surveys by disguising their voices, speaking with accents, or using voice-changing technology. These actions resulted in falsely inflated perfect scores that influenced the number of shipments awarded to Denali.
“Denali’s fake surveys gave them an unfair advantage over other contractors and shortchanged our military families moving through Scott Air Force Base,” said U.S. Attorney Steven D. Weinhoeft. He emphasized the government’s commitment to protecting taxpayer dollars from waste, fraud, and abuse.
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FAIRVIEW HEIGHTS — Denali Group, Inc., an Alaskan transportation company, has agreed to pay $3.5 million to settle allegations that it violated the False Claims Act by submitting false customer sa...