Staff filed records claiming far more care was given, evidence suggests
A dementia home care agency spent as little as three and a half minutes on taxpayer-funded care visits and filed records claiming far more care was given, according to evidence seen by the Guardian.
The hasty care was exposed by Susan Beswick’s family, who called it “totally inadequate”. They say they had been told visits to 78-year-old Beswick, who has Alzheimer’s disease, were supposed to last 30 or 45 minutes.
Across nine visits this month, care workers formally logged close to six hours of care. But security cameras suggest they were in the house for under one hour 20 minutes – less than nine minutes a visit on average.
The case in Hampshire comes amid councils “rationing” care and a nationwide shortage of home care workers with about one in eight positions vacant – higher than at any point since records began in 2012.
On one evening visit, footage showed two carers entering, asking if Beswick had eaten and checking her incontinence pad, before leaving three minutes and 15 seconds later. But they appeared to log on a care tracking app that they had been with her for one hour and 16 minutes.
One lunchtime they stayed for less than six minutes but appeared to record a half-hour visit on the app. The Beswick family provided the Guardian with footage from a hallway camera showing the carers coming and going through the front door and screengrabs from the app showing how long they claimed they were...
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