Nine grievances, one heated exchange, and a $13,000 payout for an aged care nurse
Employment Relations Authority member Claire English ruled on 8 September 2026 that an unresolved workplace clash, not unpaid wages, entitled a nurse to compensation.
The nurse joined Ultimate Care Group in 2022 as a caregiver, then trained up to become a registered nurse, taking on medication rounds, wound care and rostering duties. She told the Authority the work had once felt empowering, rewarding and deeply meaningful, but said pressure built once a new facility manager and clinical services manager took over in 2024, leaving staff stretched and, she said, unsupported.
She raised nine separate grievances against Ultimate Care Group, ranging from stopped overtime payments and the removal of paid on-call shifts to being blamed for medication errors and improper drug storage. English dismissed nearly all of them, finding that Ultimate Care Group had taken genuine steps to manage staffing shortages, that the nurse's own account did not establish how much unpaid time she had worked, and that being paid her agreed hourly rate, even if others earned more, broke no rule.
One grievance succeeded. During a shift in which a resident fell and his medication was delayed, the nurse says the clinical services manager blamed her for the fall and called her incompetent in front of colleagues; the clinical services manager and facility manager maintain it was the nurse who became aggressive during the...
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