System allegedly reset clock times to scheduled shifts, erasing pre and post-shift work
Under Armour is facing allegations that timekeeping policies at its call center left employees unpaid for work performed outside scheduled shifts.
A lawsuit filed November 21 in federal court in Maryland claims the athletic apparel company systematically underpaid customer service representatives through automated timekeeping adjustments that erased hours worked before and after scheduled shifts.
Junta Castro, who spent nearly six years handling customer inquiries at Under Armour's call center before leaving in December 2024, alleges the company's policies created a difficult situation. Employees were expected to be ready to take calls the moment their shifts began, which meant logging into multiple computer systems, authenticating credentials, and reviewing work queues beforehand. But when they clocked in early to complete those tasks, the timekeeping system automatically reset their start times to match their scheduled shifts.
The same thing happened at the end of the day. Representatives finishing up customer communications after their scheduled shift end would clock out, only to have the system adjust their times backward.
The filing describes an environment where call center workers juggled telephone software, scheduling programs, case management tools, and payroll applications while fielding customer inquiries through phone, email, chat, and social media. Some representatives also...
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