Sean Burgess, SVP & Chief Claims Officer at USAA, joins Lemonade to oversee claims practices throughout its businesses.
NEW YORK--(BUSINESS WIRE)--Lemonade, the insurance company powered by AI and social good, today announced the appointment of Sean Burgess as Chief Claims Officer.
Burgess joins Lemonade after more than 25 years at USAA, serving the military community and their families. In his new role at Lemonade, Burgess will oversee the company’s key claims functions across the US and EU, and report to Gavin Blair, SVP, Customer Operations.
“We have a lot of respect for USAA, their values, trusted brand, and great customer satisfaction,” said Shai Wininger, Lemonade CEO and cofounder. “Sean led one of the best claims teams in the world, and his joining not only marks an important milestone for Lemonade, but also sends a strong message to the industry. Sean’s knowledge, coupled with our technology, will allow Lemonade to continue redefining what a state-of-the-art 21st century claims organization looks like.”
Most recently, Burgess held the role of Chief Claims Officer at USAA, where he led a high-performing team that built and managed some of the company’s digital-first products, including touchless auto claims experiences. During Sean’s tenure, the company doubled in size, becoming the third-largest homeowners and fifth-largest auto insurer in the US, all while delivering world-class service and industry-leading loss adjustment expense (LAE).
“I’ve followed...
Every couple of years, the same false stories come back. A claim that an election was rigged before a single vote was cast. An old video of violence, stripped of its date and place, presented as b...