Veterans Affairs (VA) officials “deeply” apologized last month after disclosing the disability claims of roughly 32,000 disabled veterans were delayed due to VA.gov website glitches.
VA Press Secretary Terrance Hayes said the disability claims glitches were related to the online filing of disability claims and dependency status filed on VA.gov. Hayes promised veterans affected would be contacted, promising VA is “taking immediate action to resolve these issues.”
“While these issues were limited to a small percentage of veterans, it’s unacceptable for even one veteran to be delayed due to technological issues — and we will make sure that no veteran’s benefits or appeals are negatively impacted by our errors,” Hayes said. “We deeply apologize to all impacted veterans, and we will ensure that they get the benefits and appeals decisions that they deserve.”
Not widely known is that VA extended its PACT Act filing deadline because of veteran complaints about the VA.gov online processing system.
VA’s apology reminds me of an “I’m sorry,” I heard once some time ago on South Park after an oil spill, but I just can’t think of it right now.
Roughly 32,000 of the veterans were already notified in August about disability claims submitted using VA.gov where the website did not process the claims, with some errors dating back to 2018. Some of the veterans received letters from VA informing them that their claims had not been processed.
The notice letter VA sent out provided a bit of...
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