Union Pacific Corp., CSX Corp. and other big U.S. railroads that slimmed down to please investors are now facing customers angered by poor service and workers worn out by a relentless drive for efficiency.
The conflict is expected to come to a head at a two-day hearing of the Surface Transportation Board, where shippers and rail employees will lay out their grievances. The in-person meeting begins Tuesday in Washington and will be streamed online.
Regulators have indicated they share shippers’ concerns and are seeking to address them. Martin Oberman, the Biden-appointed chairman of the STB, criticized large railroads ...
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