Minding your Ps (profits) and Qs (quality)
Quantity or quality: when it comes to your firm’s work, which is more important for growth? Adding new clients or taking on additional matters can boost profits. So, increasing the quantity of work can be a seductive pull. But, foundational to the growth of any organization is providing high-quality work. Consistent, expected, exceptional-quality work builds trust and can lead to increased business from existing clients and referrals to new clients. Can the quality of your firm’s work be improved? The answer is yes. Below are several areas that can improve the quality of your work.
Most work done by your firm has been done before. And that’s just how clients like it. They want to know their needs aren’t new to your firm, and you’ve had previous success in handling similar cases. So, when a new matter comes in, utilizing standard practices just makes sense.
Are your associates re-creating the wheel with every new client project? Likely not. Why write a contract from scratch when there are current ones on file to use as models? By standardizing practices within your firm, and using tools like Practical Law to provide checklists and up-to-date templates, you can ensure high-quality work at an efficient pace.
Reviewing processes, possibly with the help of a consultant, can identify areas for automation and free up time for more talent-intensive areas of work.
Time. It’s one of the most...
A woman allegedly involved in a multi-million-dollar mortgage fraud scheme with her three sons had pleaded not guilty. Serene Peters was arrested at the border in August after spending nearly thre...