WENATCHEE, Wash. — A Chelan County woman has filed a lawsuit against a travel technology company and its corporate successors, alleging she was fired after refusing to participate in what she describes as a scheme to overcharge airline customers, including vulnerable travelers, through inflated ticket-change fees and charges for services that were never provided.
Stacy St. Clair, who worked for Mondee Inc. in Wenatchee, alleges the company routinely charged customers more than airlines required, misrepresented refund policies and encouraged employees to collect additional fees without disclosing the actual costs.
According to a first amended complaint filed July 22, 2026, in Chelan County Superior Court, St. Clair repeatedly objected to the practices, refused to participate and contacted the U.S. Securities and Exchange Commission before being terminated.
The lawsuit alleges that Mondee's management directed customer service representatives to target vulnerable customers with increased airline change fees. Employees allegedly told travelers that refundable tickets were nonrefundable or inflated cancellation penalties beyond what airlines charged.
The complaint also describes an employee compensation system referred to as the "slab," which allegedly rewarded customer service representatives based on the additional money they collected.
St. Clair further alleges Mondee charged customers for ancillary services, including seat selection, baggage protection, early check-in and...
6ix9ine’s former friend Kooda B takes their feud to federal court, alleging false accusations derailed his comeback. 6ix9ine faces a federal defamation lawsuit from Kooda B, who says his former fri...