Luxury retail is built on personalized service. Retail employees may communicate directly with customers, arrange private appointments and cultivate long-term relationships. When a customer crosses the line, retailers must protect the employee, respond proportionately and ensure that any restriction rests on legitimate, nondiscriminatory reasons. Neither the customer’s value nor protected status changes those principles.
In the sexual-harassment context, federal regulations provide that an employer may be responsible for acts of nonemployees when it knew or should have known of the conduct and failed to take immediate and appropriate corrective action. The analysis considers the employer’s control over the nonemployee. In retail, the response may range from ending an interaction or...
WASHINGTON – The U.S. Department of Health and Human Services (HHS) and the U.S. Department of Justice’s Civil Division have launched a six-month Healthcare False Claims Act Self-Disclosure Pilot ...