A whistleblower is contacting NatWest customers affected by a data breach which has forced her to store the sensitive information of around 1,600 of the bank’s customers in her home for over a decade.
The former administration officer at Royal Bank of Scotland, now part of NatWest Group, had already worked at the bank for 10 years when she began to be sent documents to keep at her home as part of a remote working agreement between 2006 and 2009. Her job was to contact customers using the data to generate mortgage business for the bank.
As revealed by Computer Weekly two years ago, the former worker, who wishes to remain anonymous, has been attempting to get the bank to take back the paper-based customer files, in return for a guarantee in writing that if any of the data is misused there will be no repercussions on her, which she said the bank has given verbally but not in writing. She also wants an apology from the bank’s CEO Alison Rose for “the nightmare” the bank has put her through.
The bank has so far said it would provide a signed and dated receipt for the documents, stating: “NatWest Group confirms that all of the documents in the schedule of material provided by [the former worker] have been received as at the date of delivery.”
But the former worker, who has had to register as a data controller at her own cost, told Computer Weekly, a receipt alone is not enough and would not offer the peace of mind that the bank would not implicate her or her family in any...
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