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A former interim DC 911 director says the agency provided “inaccurate and inflated” data to the mayor and DC Council, grossly mishandled abandoned 911 calls, failed to properly track complaints, improperly denied 80 percent of FOIA requests and made many more address mistakes than were being reported. According to Cleo Subido, DC Mayor Muriel Bowser fired her because Subido tried to solve these and many other serious problems plaguing DC 911.
Subido says her efforts at reforming the Office of Unified Communications during the 14 months she ran the agency were met with resistance from her bosses. The lawsuit says, “Deputy Mayor (Chris) Geldart warned Ms. Subido to tread carefully and not pursue her concerns as it would upset Mayor Bowser and would likely result in Mayor Bowser firing Ms. Subido.”
While STATter911 has chronicled many instances of OUC dispatching DC Fire & EMS to the wrong address over the last three years, the lawsuit indicates the situation is worse than we’ve reported:
Errors resulted from OUC’s lack of staffing and insufficient oversight. In addition to the high-profile errors discussed above where fatalities were involved, Ms. Subido realized that similar errors were being made on a daily basis. In fact, Ms. Subido documented at least 10 instances in one day where OUC sent responders to the wrong address.
According to the lawsuit, Mayor Bowser...
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