Forrester Research is warning CIOs of the risk of tech whistleblowers as companies increasingly adopt tools, such as artificial intelligence, that have low employee trust, prompting the need for responsible tech policies.

Tech industry employees are increasingly opposing the use of applications and technologies that raise ethical concerns, according to a Forrester Research 2023 predictions report based on customer survey data. Indeed, in 2021, Forrester found that a fifth of technology leaders using or interested in adopting AI in particular cited employees' lack of employees' lack of trust as a significant barrier to using AI-enabled technologies.

AI has come under fire in recent years, internally for employees and externally for customers. While employees have started to take issue with tools that promote employee monitoring, there is also a history of problems with companies' algorithmic decision-making tools when it comes to loans, mortgages, and even job applications.

Ethical issues with tech companies' AI use were further brought to light in 2022 when a former product manager at Facebook, Frances Haugen, revealed that the company's content-ranking algorithms consistently heightened violent and extreme content. Haugen also said Meta, formerly Facebook, shielded its research on the damage the content-ranking algorithms caused, particularly to teens on Meta-owned Instagram.

While whistleblowers -- individuals who report what they believe to be fraudulent and dangerous...

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