A call centre worker sacked after claiming Scottish Power was 'knowingly' overcharging customers for their energy bills has won a 28,000 payout.

Thippawan MacLean told a tribunal she felt it was neither 'legally nor morally appropriate' to ask customers to pay over the phone based on 'estimates' which could be higher than their actual bills.

Her employers fired her after being told by Scottish Power to get rid of 'lowest performers' who were 'missing opportunities' to take payment from customers and therefore failing to meet targets.

However, an employment tribunal ruled the firm had sided with Scottish Power and then conducted a 'sham' disciplinary process to get rid of her, which was inevitable and 'pre-judged'.

Mrs MacLean has now been awarded 27,861.30 in compensation for being unfairly dismissed.

The Scottish tribunal heard Mrs MacLean, who is of Thai nationality, worked as a call centre agent for company Kura for almost seven years.

In 2020, she was working in the 'Home Move' team, dealing with customers moving house and therefore starting and ending their utility supply with Scottish Power.

Up until her sacking in 2020, the tribunal heard Mrs MacLean was viewed as a 'successful' employee who had won 'awards and bonuses' for her work at Kura's call centre in Forres, on Scotland's northern Moray coast.

But at the beginning of the pandemic in March 2020, employees were forced to work from home which led to 'problems' in her ability to collect payments from customers...

Read Full Story: https://www.walesonline.co.uk/news/uk-news/whistleblower-sacked-after-saying-...