This is an Insight article, written by a selected partner as part of GIR's co-published content. Read more on Insight
Whistleblowing channels, systems and programmes more broadly, are only as effective as the outcomes that result from the investigations or other follow up conducted in response to the concerns raised. From an end user perspective people raise matters as they reasonably expect and demand a response. Whistleblowing is one of the most common ways in which misconduct is detected and internal or regulatory investigations are triggered and is an increasing area of focus for regulators and governments on how whistleblowers are managed and protected.
In managing such user expectations an organisation, implementing and managing a reporting line, must ensure that there is a sense of transparency throughout the process. This can be embodied by having accessible policies, standards and guidance thereby informing would be whistleblowers on how the organisation responds to concerns raised. Understanding how a reporting line may be used by its customers can inform the organisations overall approach to whistleblowing which is pursuant of protecting organisational reputation together with trust and confidence in the whistleblowing programme. This affords the organisation the best opportunity in responding to the concerns and enacting any corrective and preventative actions. Thereby, enhancing business processes, maintaining employee satisfaction and retention,...
Professional rivalry and office politics were the driving forces behind the "false" sexual harassment and conversion allegations levelled against Tata Consulting Services (TCS) employee Raza Rafiq...