New managers cut her bonus 85% and moved her into a room with an oxygen warning
A former Cushman & Wakefield facilities coordinator says the commercial real estate firm pushed her out after nearly 13 years, then called it a layoff.
Susan O'Neill, 67, sued the company in federal court in Manhattan on May 2, 2026, alleging age discrimination, retaliation and whistleblower violations. Her lawsuit invokes the federal Age Discrimination in Employment Act, the New York State and City Human Rights Laws, and New York Labor Law § 740, the state's whistleblower statute.
The complaint says O'Neill joined Cushman & Wakefield in January 2013 on its NYU Langone Medical Center account. Her last review under previous management, completed by then-supervisor Peter Howard at the end of 2023, rated her "Meets Expectations" and called her "an asset on the day-to-day operations of the building."
The story shifts in spring 2024, when new managers took over the account. Senior Account Director Jason Balog allegedly told her early on that "13 years was a long time to be on an account." Her direct supervisor, Facilities Manager Adrian Adams, allegedly said "10 plus years is way too long to be on an account" and repeatedly called her "Ma'am" before asking if the term bothered her, the filing says.
What followed, according to the complaint, was a months-long squeeze. In late August 2024, O'Neill says she arrived to find her belongings boxed up and moved to a second-floor machine room at 240...
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