A manager allegedly told her to delete the message - and her real trouble began there
A Ritz-Carlton worker says the resort disciplined her for reporting a colleague's unwanted touching, according to a lawsuit filed this week in Georgia.
The complaint, filed July 15, 2026 in the US District Court for the Middle District of Georgia, centers on a guest experience expert who started at the Reynolds Lake Oconee property in July 2025. Within two months, she alleges, a front office trainee coach began rubbing her shoulders uninvited and kept it up even as she pulled away each time.
When the worker looked uneasy, the filing says, the coach claimed the massages were meant to "give her good energy." The complaint says the coach later told her she was "bisexual" and had disclosed an attraction to women. The worker says she told the coach plainly to stop. The touching, she alleges, did not.
What happened next is the part HR leaders will study. In November 2025, the worker says she raised the touching in a workplace WhatsApp group chat. According to the filing, the front office manager - the coach's own supervisor - told her to delete the message and bring it to him directly. An executive front office operations manager then asked whether she wanted to take it to HR.
The employer moved her to a different shift to cut down on overlap, the complaint says. But by March 2026, it alleges, the massages were back and more aggressive.
Then, the filing says, the pressure turned toward her. It...
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