HILLSBOROUGH COUNTY, FLORIDA – Since 2014, Katherine Charles has worked as a customer service representative for the federal contractor Maximus, answering telephone calls related to Medicare and the Affordable Care Act.
But Monday morning, she stood marching outside Maximus’ offices in the Hillsborough County, Florida town of Riverview east of Tampa, joining dozens of her colleagues and labor allies in a one-day strike against the company. Employees are calling for higher wages and better working conditions. She said it wasn’t something that was easy for her to do.
“It’s extremely hard. It’s nerve wracking. I don’t want to be laid off like many of my co-workers were recently, with very little notice,” Charles said. “It is scary, but I’m doing this for my children, and I’m doing it also for my fellow employees.”
Maximus is a Virginia-based, multi-million federal communications contractor with over 35,000 employees based in the U.S. and around the world. It is contracted with the Centers for Medicare & Medicaid Services (CMS) to provide call center operations for 75 million Americans seeking information about their Medicare benefits as well as learning about programs available through the federal marketplace established by the Affordable Care Act (ACA), often known as Obamacare.
The Maximus workers are represented by the Communication Workers of America (CWA).
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