In 1997, the iconic sitcom Seinfeld introduced us to a new holiday. George Costanza’s family celebrated Festivus—an anti-holiday that starts with a gathering around an austere aluminum pole, and is followed by a dinner that includes the airing of grievances and the feats of strength.
While the grievances aired on Seinfeld tended toward the petty, many Americans have legitimate concerns or complaints about the services provided by federal agencies.
So, in honor of Festivus (observed on December 23), today’s WatchBlog post looks at ways you can air your grievances to federal agencies, and GAO’s work and recommendations on how agencies can make it easier for your voice to be heard.
Missing a package? The U.S. Postal Service delivers to about 147 million residential addresses and is responsible for delivering about 49% of all mail sent globally. In a September blog post, we highlighted some of the financial woes the Postal Service faces and how these issues may impact consumers. In May, we reported that USPS received about 10.7 million complaints in FY 2020, of which about 69% were related to missing or delayed packages. Customers can get help with package delivery issues or other concerns by contacting USPS’s Customer Care Center at 1-800-ASK USPS (1-800-275-8777) or by email.
Canceled or delayed flight? In October, we reported on the aviation industry’s efforts to recover from the pandemic. When domestic air travel began to resurge, some airlines experienced service...
By Dean Aubrey Caratiquet As part of an intensified campaign against the spread of falsehoods that continue to undermine the integrity of the government and pose a threat to national security, PCO...