From the rise of remote work to heightened awareness of mental health, several issues are shaping how employers handle employee complaints and conduct workplace investigations. Here are ten emerging issues impacting workplace investigations that employers may want to consider.

• Workplace investigations are becoming increasingly complex and nuanced, forcing employers to proactively consider how to conduct such investigations and avoid common pitfalls.
• Employers may want to review protocols to ensure investigations account for evolving work environments and changing workforces and are conducted in a manner that promotes credibility and confidence in the outcome.

1. Overall Increase in Investigation Volume, Nuance, and Complexity

The landscape of internal complaints is changing dramatically. Employees are more willing to speak up and are increasingly demanding in their expectations. This shift has led to a rise in overall complaints, in particular complaints that raise systemic issues or so-called reverse discrimination claims and complaints regarding political expression in the workplace.

2. Mental Health Vocalization Has Increased

Employees are now more likely to raise mental health as a concern than ever before. This trend impacts witness interviews and the overall investigation process. Not only are employees raising concerns over the impact on their mental health by conduct in the workplace, but they are also raising concerns that the investigatory interview is a...

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