(Hartford, CT) – Attorney General William Tong today announced a $1.8 million settlement with Eversource over alleged false and deceptive high-pressure tactics seeking to entice consumers to convert to natural gas.
“Eversource misled homeowners to get them to switch to natural gas. These high-pressure tactics are unacceptable coming from any business, much less a regulated utility. Eversource has already paid a $1.8 million civil penalty imposed by the Public Utilities Regulatory Authority (PURA), and now they will pay an additional $1.8 million to settle these serious consumer protection allegations,” said Attorney General Tong.
Attorney General Tong opened an investigation following a report by Hartford Courant columnist Kevin Rennie exposing notices from Eversource claiming homeowners would be unable to connect to natural gas once their road had been resurfaced due to a “paving moratorium.” The notices claimed, “Once your road has been resurfaced, it will be several years before the pavement can be opened again due to the town’s paving moratorium. We will not be able to provide a gas service line to your home during the moratorium. If your current heating equipment fails, or if you decide to install natural gas for any other reason after this deadline, you will not be able to connect to natural gas.”
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