Growing access to artificial intelligence (AI) tools capable of drafting ‘legal’ complaints has resulted in a surge of complex grievances and claims from employees against their employers.
Anecdotal evidence suggests the availability of free to use large language model (LLM)-powered chatbots is encouraging employees to formally raise matters with employers that might previously have been dealt with via informal channels, adding time and cost pressures to employers’ dispute resolution processes.
AI allows lengthy – often amounting to tens of pages – highly-detailed complaints to be documented in seconds. What would normally begin as a simple grievance (a formal internal procedure for raising complaints) may now be a very detailed, lengthy submission containing multiple points.
These submissions frequently include points that would not normally feature at the grievance stage, which have been suggested to the complainant by the chatbot but sit outside the main subject of the grievance and are often based on an incorrect understanding of the law.
Common examples are allegations of breaches of employment legislation, references to case law and requests for compensation, which ordinarily would not appear outside tribunal claims, if at all.
This incendiary approach tends to escalate matters very quickly, regardless of the complexity of the underlying complaint, and pushes the employee towards a tribunal claim early in the complaint process, rather than internal resolution of the...
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