AI is now a part of everyday life and is being built into ever more devices and applications. For some time now, the employment department at DFA Law has noticed a growing trend of employee complaints and grievances that are clearly written by AI.
From an employee’s perspective the attractions are clear. Generative AI allows an employee to produce a grievance that looks polished (clear headings, timelines etc) and sounds impressively legal. However, despite looking impressive at first glance, AI tools can get things wrong. They invent case references, misstate rules, or encourage people to pursue arguments or complaints that are unrealistic or irrelevant.
Also, the fact that AI generated grievances typically sound ‘legal’, can increase escalation if the tone is perceived as overly aggressive. For employers, the impact is more negative.
AI-generated grievances are usually overly complicated, repetitive and can include a lot of irrelevant points that distract from the real crux of the employee’s complaint and hinders resolution. Picking through such complaints wastes management time, extends the time taken to deal with a grievance and can cause workplace relationships to sour.
Also, for any non-specialist, identifying errors and irrelevancies in AI generated text is daunting and further increases the time and resources needed to deal with a grievance. This is where DFA law LLP can help. Our expert employment solicitors can strip away the jargon, errors and side issues to...
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