She was sent to direct truck traffic in a parking lot she couldn't hear
A deaf worker says Amazon gave her 10 minutes of sign language help per shift.
A federal lawsuit filed on October 22, 2026 alleges Amazon Fulfillment Services steadily stripped a deaf employee of interpreter access at its Indianapolis facility - until she was left with just 10 minutes of communication support in every six-hour shift.
The worker, who has been deaf since birth and communicates primarily through American Sign Language (ASL), started at Amazon as a seasonal parcel packer and package scanner in November 2021, according to the complaint filed in the US District Court for the Southern District of Indiana.
Amazon knew she was deaf from day one. During her interview, she communicated through written notes. The company told her it had on-call translation services through HR, the complaint states.
For about the first seven weeks, Amazon provided an in-person ASL interpreter at most of her shifts, the filing alleges. But only because she asked. The complaint says she had to request interpreter services at the end of every single shift for the next one. Amazon never proactively offered an interpreter or sat down with her to talk through what she needed to do her job, the filing states.
Then, around mid-January 2022, the in-person interpreter vanished.
The complaint alleges Amazon replaced it with a virtual interpreting service running through a laptop that belonged to her direct manager. Nobody...
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