That’s best estimate from Adyen, who have been researching the costs that insurers face. These can be buying specialised software or services like voice analysis, ID verification systems, private investigators, law firms and much more. Here’s the word;
Adyen, the global financial technology platform of choice for leading businesses, has found that fraudulent claims are eroding insurer revenues as the average cost of a fake claim hits 84,000. Following these findings, Adyen’s 2025 Insurance Report points to ways insurers could strengthen their response to fraud.
The report exposes the financial impact of fraud on insurers, with one in seven claims proven to be fraudulent (15%). The findings reveal that 90% of businesses estimate that fraud, including staged accidents and inflated claims, accounts for an average reported loss of 2.6% of annual revenue, peaking at 5%.
“Legacy systems are eroding insurers’ margins. Many still rely on cheques and bank transfers, slowing payouts and frustrating customers who expect instant service,” said Adrian Davis, Commercial Leader for Financial Services and Insurance at Adyen. “Meanwhile, AI-driven fraud is exploiting these outdated systems. By adopting real-time, embedded payment solutions, insurers can automate verification, speed up legitimate claims, and deliver the seamless experience customers expect.”
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