Employers must assess mental-health accommodation requests under the ADA and applicable state and local laws. They should engage in a documented dialogue, consider effective options—such as schedule changes, leave, or remote work—and grant an accommodation unless it prevents essential job duties or creates undue hardship. Indefinite leave generally isn’t required.
With the increase in flexible and remote work arrangements, the inability to disconnect at the end of a workday (aka the “infinite workday” and 24/7 work culture) and reduced social stigma, among other things, there has been a rise in mental health accommodation requests.
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