He asked for a transfer. The PIP blocked it. Then Vanguard fired him, lawsuit says
A former Vanguard case manager says the firm fired him over speed targets he could not hit because of early Alzheimer's - then refused to move him.
Robert Machell filed his complaint on May 7 in the US District Court for the Eastern District of Pennsylvania. He accuses The Vanguard Group of disability discrimination, failure to accommodate, and retaliation under the Americans with Disabilities Act and the Pennsylvania Human Relations Act.
Machell joined Vanguard in March 2022 as a Case Manager in the CMS Department, on roughly $66,000 a year. He had strong customer satisfaction and accuracy ratings, the complaint says. The sticking point was a metric called Case Handle Rate, which required staff to process about 3.0 cases per hour and rewarded speed over quality.
In May 2025, Machell was diagnosed with mild cognitive impairment associated with early Alzheimer's disease. The filing says the condition affects his processing speed and executive functioning, but that his physician cleared him to keep performing the essential duties of his job with reasonable accommodations.
Vanguard placed him on a Performance Improvement Plan around August 20, 2025, based primarily on his Case Handle Rate, according to the complaint. He was averaging about half the required rate. On September 15, he formally disclosed his diagnosis, handed over medical documentation, and asked for accommodations: reduced case...
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