The concept of innovation in the health care sector has always been met with raised eyebrows. Within this high-stakes environment, digital transformation – specifically the introduction of new technologies like artificial intelligence (AI) and machine learning (ML) – has been hindered by issues of cost, compliance, regulation, reimbursement, and cultural barriers.
Connected health – the intersection of digital and legacy care – has often been touted as a way to harness the capabilities of technology to improve patient care and outcomes. The concept of connected health was propelled forward by the pandemic, with many leaders in the health care system starting to evaluate whether this technology could actually be used to make health care more humanized.
Abhishek Khandelwal, Capgemini: Capgemini
During the time when the world shut down and a major health crisis ensued, technology was able to increase connectivity and disrupt this industry in new and exciting ways. Through online support groups, virtual appointments, and more, not only did the relationship between patients and their physicians change, but virtual relationships between patients were made possible – though the question of effectiveness looms.
While many experts believe that the continued interjection of technology into the health care space will increase its humanity, others know that it may not be that simple.
The evolving patient-physician relationship
Over the past several decades, the relationship between...
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