Claims director says insurer is ‘committed to tackling fraud in the strongest means possible’
Ecclesiastical’s claims team saved more than 3m by challenging fraudulent claims during 2025.
The specialist insurer said its claims specialists investigated more than 280 suspected fraudulent claims last year, representing a 20% increase on 2024.
Over the same period, Ecclesiastical’s fraud detection rate rose by 5.5 percentage points, increasing from 8.3% to 13.8%, which the insurer attributed to continued investment in training and staff development.
Casualty claims accounted for more than 2m of the total savings, marking a 30% year-on-year increase.
Around half of the detected casualty fraud related to slips and trips claims, many of which involved false injury narratives that were investigated and subsequently disproved.
The update came against a backdrop of heightened concern around insurance fraud across the UK market. Figures published by the ABI showed insurers uncovered 1.16bn of dishonest claims in 2024, while the trade body estimated a similar value may go undetected, underlining the growing sophistication of fraudsters.
Ecclesiastical highlighted several examples of claims that were successfully challenged, including a personal injury claim in which a third party alleged they suffered a concussion after walking into a stalactite at a customer’s premises. The claim was withdrawn after the insurer questioned how the claimant was able to exit via a lengthy...
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