“Customer-first,” that age-old business adage, may finally be superseded by another: “Employee-first.”
At least that’s one of the aims of a new manifesto published by more than 30 human resources leaders and employee experience design startup Excellent. While optimizing user and customer experience has traditionally been a top priority of most consumer-facing businesses, employee experience, know as “EX,” turns that same type of attention inward, designing a workplace that “elevates business performance through employee wellbeing,” according to the release.
It’s a framework that’s been adopted by companies like Patagonia, Airbnb and Shopify, with others following their lead as firms try to attract and retain talent in ...
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