Individuals are increasingly utilising public tools such as ChatGPT to prepare for work disputes. Chloe Grant and Sally Hall explain the dangers for employers

Generative AI tools such as ChatGPT and Claude are now a routine feature of working life. For many employees, they provide an accessible way to structure thoughts, sense check tone or draft documents including grievances, appeals or early-stage employment tribunal claims.

Employment lawyers are increasingly encountering artificial intelligence-assisted documents at the outset of disputes. Grievances and claim papers are sometimes prepared wholly or partly using open, public platforms, often with sensitive material fed into them. This can include confidential employer information, sometimes without a clear appreciation of the legal and commercial consequences of uploading it.

The attraction is obvious. AI tools can generate polished drafts far more quickly and cleanly than humans. However, the risks (particularly around confidentiality and personal data) are frequently underestimated. Employment disputes rarely concern only one individual, and information uploaded by one person may expose others, including the employer, to legal and regulatory risk.

A cautionary tale

Such risks are not merely theoretical. In 2023, for example, Samsung Electronics ended up banning the use of public Gen AI tools internally after employees uploaded sensitive source code and internal meeting recordings into ChatGPT. There was no...

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