She flagged the incident in writing first - two weeks later, she says, they fired her over it

When a worker's complaints keep getting marked "closed," the paper trail can come back to bite the employer.

Aisha Kajtezovic spent three years working at a Life Time fitness club in Syosset, New York. By her account, she was good at it. Her March 31, 2026 performance review, according to the complaint, praised her sales work and called her a key contributor. Two months later, she was fired. Now she is suing.

Kajtezovic, a Muslim woman of Pakistani and South Asian descent who wore a hijab at work, filed a First Amended Complaint on May 29, 2026, in federal court in the Eastern District of New York. She is suing Life Time, Inc. and two managers - Matthew Cohen, her direct supervisor, and Edwin Hetman, the Syosset club's general manager. The filing claims discrimination, a hostile work environment, failure to accommodate her disability, and retaliation under New York State and New York City human rights laws, a federal civil rights statute, and the Family and Medical Leave Act.

Here is the part HR teams should sit with: the complaint describes an internal complaint system that, on paper, kept working - and on the ground, kept failing.

The trouble started on May 17, 2024, the filing says, when a member recorded Kajtezovic without her consent while she enforced the club's entry rules. The video spread online with accusations that she was antisemitic, and the complaint says she and...

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