Frontier Internet Speed Class Action Overview:

• Who: Frontier Communications has agreed to a $69 million settlement to end Federal Trade Commission (FTC) claims it misled consumers.
• Why: The FTC alleged the telecom company lied to customers and charged them for high-speed internet it didn’t actually deliver.
• Where: The lawsuit was settled in California federal court.

Frontier Communications has agreed to pay up to $69 million to end claims that it lied to customers about the speed of its DSL internet service.

According to a proposed settlement order filed in a California federal court May 5, the internet service provider will change its business practices and provide faster internet to tens of thousands of impacted customers.

Frontier has admitted no wrongdoing as part of the settlement.

The settlement comes after the Federal Trade Commission (FTC) and the state of California filed a lawsuit against Frontier Communications last year on behalf of consumers.

Frontier Consumers Paid For More Expensive Service Than They Received, Lawsuit Says

According to the FTC, Frontier provides Digital Subscriber Line (DSL) internet to more than 1 million consumers in 25 states, many of them in rural areas.

Frontier told consumers that it could provide service “up to” certain speeds but failed to deliver, the FTC alleges.

The complaint details how, in some cases, Frontier could not even possibly deliver the speeds it promised. Some consumers paid for more expensive service than they...

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