As Chief Compliance Officers (CCOs) continue to face challenges in restoring employee misconduct reporting to pre-pandemic levels, there are three strategies they should implement to increase confidence in their processes among employees, according to Gartner, Inc.
“There are clearly structural challenges that have impaired effective misconduct reporting, ranging from new working models, to higher employee turnover, and increased societal polarization,” said Chris Audet, vice president, research, in the Gartner Legal, Risk & Compliance practice. “While CCOs can’t fully mitigate those factors, they can drive significant improvements in reporting rates by addressing employee perceptions of the credibility and transparency of misconduct reporting policies.”
Gartner research has indicated that compliance reporting has decreased by 30% in the years since the pandemic started, primarily as a result of changes to how and where employees work. At the same time, CCOs report to Gartner that they are seeing an increase in harassment, bullying, and discrimination incidents across their organizations. A study of 1,003 employees in the second quarter of 2022 showed that only 42% thought their organizations had a transparent reporting process. The same survey showed that by improving an employee’s trust in the reporting process from the bottom decile to the top decile increased their likelihood to report...
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