Hertz Corp. faces more complaints that customers were arrested at gunpoint because of disputed reports that they stole the cars they’d rented, a problem the company’s new chief executive has been vowing to eradicate.
Lawyers suing Hertz say they’re preparing to file about 100 new claims, a move that would boost the total of false arrest allegations to more than 300 and complicate efforts to resolve a legal fight playing out in federal court.
The new claims are an early challenge for Chief Executive Officer Stephen Scherr, who took over in February and pledged this month that Hertz would change its practices to protect customers who’ve done nothing wrong from false arrests.
Currently, at least 230 customers say in court papers that Hertz improperly called in police, mostly while the company was haggling with them about overdue rentals. A small number of cases, including two new claims, allege errors by Hertz employees caused police to pull over innocent customers on suspicion of driving stolen cars.
In one of the new claims, a driver was stopped in Beverly Hills, California in February while on his way to film a music video, and a couple were pulled over in Texas in March while the driver was in costume for a renaissance festival, police records show.
Hertz files thousands of criminal cases against customers annually, according to court documents, claiming that the majority involve disputes about vehicles that weren’t returned on time and likely have been stolen. Drivers...
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