Hertz has dug its own hole. And it insists it hasn’t hit the bottom yet. The shovels will continue to be deployed until the litigation ends. This isn’t going to work out well for Hertz, but the company seems to have retreated deep into denial following lawsuits over its bogus theft allegations.
Hertz is facing a class action lawsuit featuring hundreds of its customers over its apparent inability to handle rental paperwork correctly. Rather than engage in due diligence when things don’t add up, Hertz apparently allows employees to pull the trigger on theft reports to law enforcement. It also has allegedly decided to convert local law enforcement officers into debt collection agents, referring any overdue rentals or uncollected fees to cop shops rather than pursuing these claims using its own personnel.
The end result has been hundreds of innocent renters being accused of theft… and not just in an “angry letter sent to their residence” way. Hertz has co-opted cops, turning mistaken conclusions about rental agreements into guns-out confrontations that have deprived renters of their freedom, jobs, and any hope of returning to a normal life after being falsely accused of auto theft.
Hertz continues to claim these allegations only represent a very small percentage of their customers. That may be so, but NO OTHER RENTAL CAR COMPANY IN AMERICA is facing similar accusations. That means Hertz has...
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