In the post-pandemic environment, many employers of highly skilled workers — including law firms — are looking for ways to use the lessons of the recent crisis to create improved work strategies that will reflect the value they place on their top employees and ways in which they can also enhance client service.

First, however, firms need to determine the most valuable attributes that clients see in the lawyers they hire, and equally importantly, the most valuable attributes that lawyers see within themselves.

The newly released Thomson Reuters report, Stellar Performance 2022: A Survey of Stand-out Talent, took a deep dive into these questions, parsing the perspective of where both clients and lawyers see the value in their professional relationship. The report was compiled from the findings of a survey, distributed to lawyers who were nominated as stand-out lawyers by their clients. This year, 2,457 stand-out lawyers responded to the survey, a large majority of which are law firm partners.

The survey queried clients on what qualities in those lawyers that they nominated as stand-out lawyers makes them truly stand out to clients. The survey also asked those stand-out lawyers what they think clients value in them. Interestingly, the results should give law firms a great starting point to better understand the qualities that firms should seek and nurture in order to hire and retain what clients see as the most-valued types of lawyers. (In fact, the report noted that having...

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