LOS ANGELES, CA — Lowe's has been ordered to pay just over $1 million to resolve a lawsuit filed that alleged the company overcharged some customers and engaged in false advertising, the Los Angeles County District Attorney's Office announced Wednesday.
The civil complaint filed by a coalition of state prosecutorial offices alleged Lowe's charged some California customers prices that were higher than their lowest advertised or posted prices.
As part of the judgment reached, Lowe's will pay $1 million in civil penalties, plus investigatory costs and restitution to support future consumer protection enforcement efforts.
An injunction was also issued that requires Lowe's to create a new price accuracy policy, conduct internal audits and agree not to raise prices over the weekend.
According to the Los Angeles County District Attorney's Office, Lowe's price accuracy violations were found in 10 counties between 2018 and 2022. Among those, there was an average overcharge of 19.3 percent, and 4.4 percent of items were overcharged.
The settlement was reached with no admission of liability from Lowe's.
The complaint was jointly filed by the district attorney's offices of Los Angeles, San Diego, Orange, Alameda, San Bernardino and Sonoma counties.
Los Angeles County District Attorney Nathan J. Hochman said in a statement, "This settlement protects shoppers, ensures fair pricing at checkout, but equally important, holds retailers accountable for illegal business practices."
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