McDonald’s created “bogus ‘safety’ claims” about a company that invented technology to fix famously defective McFlurry machines to kill competition with its own stalled software and continue a “service and repair racket” with McFlurry machine manufacturer Taylor, a new lawsuit alleges.
Kytch, Inc. filed the lawsuit in Delaware federal court alleging violations of numerous trade and consumer laws and seeking hundreds of millions of dollars in damages, saying that McDonald’s and Taylor worked together against Kytch to create a stall tactic for McDonald’s and Taylor’s own product, Open Kitchen.
According to the lawsuit, Jeremy O’Sullivan and Melissa Nelson invented the Kytch Solution, which allows McDonald’s franchisees to monitor and control soft-serve machines remotely. Supported by a 2020 Business Insider article, the company’s proprietary technology gained popularity with franchisee owners, who have long been plagued by the broken ice cream machines.
“Some franchise operators have reported shelling out thousands of dollars per month in service fees to Taylor Company,...
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