A former Royal Bank of Scotland (RBS) worker who blew the whistle on the bank’s lax data protection practices – and to this day has thousands of sensitive customer data files under her bed – is demanding that RBS parent NatWest Group pay for her data controller fee.
The whistleblower and the NatWest Group are yet to reach an agreement on the return of the 1,600 paper-based customer files to the bank, some of which contain the sensitive data of current customers. She must pay the Information Commissioner’s Office (ICO) fee of 40 by 26 October, or will face a potential fine.
The whistleblower, who has the data as a result of a work-from-home agreement with the bank from over a decade ago, became a data controller when it became clear that the data, which includes the sensitive information of current NatWest customers, would be in her home indefinitely.
She wants NatWest to take the documents, but they have not been returned because she wants guarantees that no future action by the customers involved will be taken against her. She was advised to obtain a receipt from the bank for all the files before handing back the information to protect herself from possible future litigation.
The ICO letter demanding payment of the fee said: “If you don’t pay the (correct) fee, you could be fined up to 4,350. We will begin this process 21 days after your registration expires if we don’t hear from you first. We publish details of the fines we issue on our website.”
In an email to NatWest...
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