Litigation News
The Punjab State Consumer Disputes Redressal Commission recently held Singapore Airlines liable for deficiency in service after a passenger alleged that his wife, mother-in-law and 11-month-old daughter were not given proper food during a 15-hour flight from Delhi to Melbourne.
The Commission, however, partly allowed the airline's appeal and reduced the relief awarded previously by the District Consumer Commission.
The State Commission directed it to pay 50,000 as composite compensation for mental agony and harassment and litigation expenses, instead of refunding the entire ticket fare of 1.25 lakh with interest.
A coram of Judicial Member HPS Mahal and Member Kiran Sibal held that the absence of a request for special meals did not absolve an airline of its obligation to provide ordinary meals during a long flight.
"The fact that a passenger may not have opted for a special meal does not mean that the airline is absolved of its basic duty to provide the ordinary meal service forming part of the air journey, particularly when the journey was of 15–16 hours," said the October 7 order.
The case arose from a complaint filed by one Jaspreet Singh, whose wife, 11-month-old daughter and mother-in-law travelled from Delhi to Melbourne on March 4, 2020. Singh alleged that Singapore...
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