Q: Why am I suddenly dealing with so many formal-sounding employee grievances?
A: If you’ve found yourself reading a grievance and thinking “this sounds like it’s been written by a lawyer” you’re not imagining it.
We’re seeing a clear increase in employee grievances drafted using artificial intelligence tools. They tend to be well structured, confident, and full of legal language, even when the underlying issue is fairly ordinary. At first glance that can make them feel more serious or more credible than they really are.
There are a few common pitfalls with these AI-generated grievances. The first is misinterpreting the issue. The language may sound serious or legally framed, but the underlying concern could be relatively straightforward or different to how it is presented.
The second is overlooking gaps or inconsistencies. AI-generated content can sound convincing while still being vague or inconsistent.
The third is responding to the style rather than the substance. Employers can find themselves replying in equally formal or legalistic terms, rather than focusing on the facts.
All of which leaves you trying to work out what the complaint really is — and how seriously to take it.
Keep it simple. Start by identifying the core issue: what is the employee actually saying has happened? If something is unclear, ask follow-up questions. Stick to your usual process, and don’t let the tone throw you off course. Make sure you document your...
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